Traditional South African banks, and their associated dated computer systems, were not designed for the breadth of operations required in modern banking and are rapidly falling off the pace of current banking demands.
Each advance in services offering, such as when customers started to use ATMs, demanded a wider range of features. And for each of these features, banks had to add another layer of code onto the existing systems to ensure that these features worked.
Read More : Rapid Changes in Banks: Outdated Systems Struggle to Keep Up