Bank of America Utilizes AI and Metaverse for New Hire Training

When you arrive at Bank of America’s new-employee boot camp at the New York Hilton Midtown, you’ll find a VR headset waiting for you. Slide it on, and you’ll be confronted with an angry customer, frustrated over a mix-up with their account. Your task: talk them down and make them feel heard. Or you can practice keeping your cool while responding to a robbery, and then unwind by relaxing on a virtual island or by sitting on a unicorn.

Bank of America Corp. uses artificial intelligence, virtual reality and the metaverse as part of an immersive training program for its 2,000 new hires. The move reflects a larger shift in the banking sector, as firms develop technology to enhance performance and cut down costs.

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