Citi Expands CitiDirect Commercial Banking Platform Globally with AI-Powered Automation

Citi has announced the continued global rollout and AI-powered enhancements to its CitiDirect Commercial Banking platform, embedding automation tools for data extraction, client query routing, and a digitally native lending process.

The platform now features AI-powered efficiency tools that automate routine commercial banking tasks, reducing manual processing and accelerating response times for corporate clients. Data extraction capabilities use machine learning to pull relevant information from documents and communications, while intelligent query routing directs client requests to the appropriate teams without manual triage.

The digitally native lending process enables corporate clients to apply for and manage credit facilities through a streamlined digital workflow, eliminating paper-based applications and manual approval processes. Citi said the digital lending capability significantly reduces time from application to disbursement.

CitiDirect serves as Citi's primary digital platform for commercial banking clients, providing access to payments, trade finance, liquidity management, and lending services. The AI enhancements are being rolled out globally, bringing the same capabilities to Citi's commercial banking clients across all markets.

The platform upgrades are part of Citi's broader technology transformation programme, which has included its strategic agreement with Google Cloud and ongoing investments in AI across the organisation. The bank has been positioning technology as a key differentiator in its commercial banking business, where client expectations for digital services are rising rapidly.

The global rollout ensures consistency of experience for Citi's multinational commercial banking clients operating across multiple jurisdictions.