KFH Launches 'Fahad', Kuwait's First AI-Powered Virtual Employee

Kuwait Finance House (KFH) has launched "Fahad", Kuwait's first AI-powered virtual employee. This innovative step reflects KFH's leading role in adopting AI, enhances its pioneering efforts in digital transformation, and aims to deliver exceptional customer experience.

Fahad is KFH's new, always-on digital employee, designed to provide instant and clear support to customers. He explains KFH's services, answers questions quickly and accurately, and even guides customers through ATM usage. This ensures KFH remains accessible and connected, embracing the latest global technological advancements.

KFH Deputy General Manager Digital and Alternative Channels, Meshal Alobaid, announced the inauguration of Fahad's first phase at the KFH branch in The Avenues (Phase Four). This first-of-its-kind innovation in Kuwait allows Fahad to swiftly and easily answer inquiries, offering comprehensive guidance on various services and products. This move underscores KFH's dedication to digital transformation and its commitment to providing top-notch, modern banking experiences.

Alobaid emphasized that this achievement further builds on KFH's leading journey in digital transformation and AI adoption. This journey has already delivered numerous high-quality digital financial solutions and services, all designed to meet customer needs and offer a seamless banking experience. Furthermore, KFH is continuously enhancing its technological infrastructure and the mechanisms for delivering technical services across all its platforms, smart branches, and self-service devices.

The announcement showcases KFH's broader digital banking innovations, including instant card issuance, virtual cards, gold account services, and the updated KFHonline app featuring over 200 digital banking services.