Mastercard Completes First Live Agentic AI Transaction in Malaysia

Mastercard has completed its first live agentic transaction in Malaysia, demonstrating how artificial intelligence can engage in commerce on behalf of consumers.

The AI-powered commerce pilot was conducted in partnership with CIMB Group Holdings Berhad (CIMB), Malayan Banking Berhad (Maybank), and RHB Banking Group (RHB), marking a significant milestone in the development of agentic commerce in the Asia-Pacific region.

How It Worked

The pilot used Mastercard Agent Pay to demonstrate how AI agents can help consumers complete common tasks such as coordinating transportation. As part of the transaction, an AI agent booked a ride from Kuala Lumpur International Airport to KL Sentral via hoppa, an international mobility provider. The transaction was facilitated by CardInfoLink's AI agent connected to hoppa's taxi and airport limousine service.

"This first live agentic transaction in Malaysia demonstrates how AI can engage in commerce responsibly," said Beena Pothen, Mastercard Country Manager for Malaysia.

Security Framework

Each transaction uses a Mastercard Agentic Token, uniquely issued to each AI agent for enhanced security. Consumer consent is explicitly captured and purchase confirmation is secured via Mastercard Payment Passkeys, ensuring that human oversight remains central to the process.

Future Deployment

While the pilot confirmed the technical and operational feasibility of agentic transactions in Malaysia, commercial deployment will be rolled out in phases. The initiative forms part of Mastercard's broader strategy to establish trust frameworks for AI-driven commerce across its global network.

About Mastercard

Mastercard (NYSE: MA) is a global technology company in the payments industry, connecting consumers, financial institutions, merchants, governments, and businesses worldwide through its payment processing network.