Reports 2023
Our 2023 research programme examined the forces reshaping global banking - from the return of interest rates and rising regulatory complexity to the acceleration of AI, cloud adoption, and embedded finance. Each report draws on industry data, institutional case studies, and expert analysis to provide actionable insight for senior banking leaders.
Strategy & Industry Outlook
Global Banking Outlook 2023: Navigating Volatility and Reinventing Growth
Published 9 January 2023 - 84 pages
A comprehensive assessment of global banking conditions, examining inflation, rate shifts, and geopolitical pressures while outlining strategic priorities for sustainable growth and competitive repositioning across major markets.
Published 9 January 2023 - 84 pages
A comprehensive assessment of global banking conditions, examining inflation, rate shifts, and geopolitical pressures while outlining strategic priorities for sustainable growth and competitive repositioning across major markets.
The Post-Zero Era: How Rising Rates Are Reshaping Bank Profitability
Published 24 January 2023 - 68 pages
Explores how interest rate normalisation is transforming net interest margins, balance sheet strategies, and lending dynamics, with implications for profitability, risk appetite, and customer pricing models globally.
Published 24 January 2023 - 68 pages
Explores how interest rate normalisation is transforming net interest margins, balance sheet strategies, and lending dynamics, with implications for profitability, risk appetite, and customer pricing models globally.
From Efficiency to Resilience: The New Strategic Mandate for Banks
Published 8 February 2023 - 72 pages
Analyses the shift from cost optimisation to resilience-building, focusing on operational robustness, capital allocation, and strategic flexibility amid persistent macroeconomic uncertainty and increasing regulatory scrutiny.
Published 8 February 2023 - 72 pages
Analyses the shift from cost optimisation to resilience-building, focusing on operational robustness, capital allocation, and strategic flexibility amid persistent macroeconomic uncertainty and increasing regulatory scrutiny.
Regional Divergence: Why Banking Performance Is Splitting Across Markets
Published 23 February 2023 - 64 pages
Examines growing performance gaps between regions, highlighting how macro conditions, regulation, and digital maturity are driving divergent outcomes across Europe, the US, Asia, and emerging markets.
Published 23 February 2023 - 64 pages
Examines growing performance gaps between regions, highlighting how macro conditions, regulation, and digital maturity are driving divergent outcomes across Europe, the US, Asia, and emerging markets.
The Cost of Complexity: Why Simplification Is Back on the CEO Agenda
Published 10 March 2023 - 58 pages
Investigates how legacy systems, fragmented processes, and organisational sprawl are eroding efficiency, with case studies showing how simplification programmes can unlock cost savings and accelerate execution.
Published 10 March 2023 - 58 pages
Investigates how legacy systems, fragmented processes, and organisational sprawl are eroding efficiency, with case studies showing how simplification programmes can unlock cost savings and accelerate execution.
Digital Transformation & Technology
Digital Transformation 2.0: From Channels to Intelligent Operations
Published 27 March 2023 - 76 pages
Moves beyond front-end digitisation to examine how leading banks are embedding intelligence across operations, leveraging data, automation, and AI to drive efficiency, speed, and better decision-making.
Published 27 March 2023 - 76 pages
Moves beyond front-end digitisation to examine how leading banks are embedding intelligence across operations, leveraging data, automation, and AI to drive efficiency, speed, and better decision-making.
Core Banking Modernisation: Why 70% of Programmes Stall - and How to Fix It
Published 11 April 2023 - 82 pages
Identifies common failure points in core transformation programmes, including governance, vendor dependency, and cultural resistance, and outlines practical approaches to improve delivery success and value realisation.
Published 11 April 2023 - 82 pages
Identifies common failure points in core transformation programmes, including governance, vendor dependency, and cultural resistance, and outlines practical approaches to improve delivery success and value realisation.
The API Economy: Monetisation Strategies Beyond Open Banking
Published 26 April 2023 - 66 pages
Explores how banks are evolving API strategies from compliance-driven initiatives to revenue-generating platforms, including partnerships, ecosystems, and embedded finance opportunities across multiple sectors.
Published 26 April 2023 - 66 pages
Explores how banks are evolving API strategies from compliance-driven initiatives to revenue-generating platforms, including partnerships, ecosystems, and embedded finance opportunities across multiple sectors.
Cloud in Banking 2023: Progress, Pitfalls and Regulatory Pressure
Published 12 May 2023 - 74 pages
Reviews cloud adoption across banking, highlighting benefits, migration challenges, and evolving regulatory expectations, with practical guidance on balancing innovation with compliance and operational resilience requirements.
Published 12 May 2023 - 74 pages
Reviews cloud adoption across banking, highlighting benefits, migration challenges, and evolving regulatory expectations, with practical guidance on balancing innovation with compliance and operational resilience requirements.
AI in Banking: From Pilot Projects to Production-Scale Impact
Published 29 May 2023 - 78 pages
Examines why many AI initiatives fail to scale and identifies key enablers for production deployment, including data readiness, governance frameworks, and organisational alignment across business and technology teams.
Published 29 May 2023 - 78 pages
Examines why many AI initiatives fail to scale and identifies key enablers for production deployment, including data readiness, governance frameworks, and organisational alignment across business and technology teams.
AI, Data & Automation
The AI Reality Check: Where Banks Are Actually Creating Value
Published 13 June 2023 - 62 pages
Cuts through AI hype to highlight real-world use cases delivering measurable value, from fraud detection to customer engagement, alongside lessons from failed or stalled initiatives across leading institutions.
Published 13 June 2023 - 62 pages
Cuts through AI hype to highlight real-world use cases delivering measurable value, from fraud detection to customer engagement, alongside lessons from failed or stalled initiatives across leading institutions.
Data as Infrastructure: Building the Foundations for AI-Driven Banking
Published 28 June 2023 - 70 pages
Explores how banks must treat data as critical infrastructure, addressing architecture, governance, and quality challenges to enable advanced analytics, machine learning, and enterprise-wide AI adoption.
Published 28 June 2023 - 70 pages
Explores how banks must treat data as critical infrastructure, addressing architecture, governance, and quality challenges to enable advanced analytics, machine learning, and enterprise-wide AI adoption.
Hyperautomation in Financial Services: Moving Beyond RPA
Published 13 July 2023 - 60 pages
Examines the evolution from robotic process automation to end-to-end workflow automation, integrating AI, orchestration, and process mining to drive significant efficiency gains across banking operations.
Published 13 July 2023 - 60 pages
Examines the evolution from robotic process automation to end-to-end workflow automation, integrating AI, orchestration, and process mining to drive significant efficiency gains across banking operations.
Fraud, Risk and Machine Learning: The Next Battleground
Published 28 July 2023 - 67 pages
Analyses how machine learning is reshaping fraud detection and risk management, enabling real-time decisioning while introducing new challenges around explainability, bias, and regulatory compliance.
Published 28 July 2023 - 67 pages
Analyses how machine learning is reshaping fraud detection and risk management, enabling real-time decisioning while introducing new challenges around explainability, bias, and regulatory compliance.
Generative AI in Banking: Early Use Cases and Emerging Risks
Published 14 August 2023 - 55 pages
Provides an early assessment of generative AI applications in banking, including productivity, customer service, and content generation, alongside risks relating to accuracy, governance, and regulatory oversight.
Published 14 August 2023 - 55 pages
Provides an early assessment of generative AI applications in banking, including productivity, customer service, and content generation, alongside risks relating to accuracy, governance, and regulatory oversight.
Regulation, Risk & Compliance
Regulatory Pressure Intensifies: Managing Compliance in a Fragmented World
Published 30 August 2023 - 73 pages
Examines increasing regulatory complexity across jurisdictions, highlighting challenges for global banks and strategies for managing compliance efficiently while maintaining agility and innovation.
Published 30 August 2023 - 73 pages
Examines increasing regulatory complexity across jurisdictions, highlighting challenges for global banks and strategies for managing compliance efficiently while maintaining agility and innovation.
Operational Resilience: From Policy to Practice in Tier 1 Banks
Published 14 September 2023 - 69 pages
Explores how leading banks are operationalising resilience frameworks, including scenario testing, third-party risk management, and recovery planning, moving from regulatory compliance to practical execution.
Published 14 September 2023 - 69 pages
Explores how leading banks are operationalising resilience frameworks, including scenario testing, third-party risk management, and recovery planning, moving from regulatory compliance to practical execution.
Third-Party Risk in the Age of Fintech Ecosystems
Published 29 September 2023 - 61 pages
Analyses the growing reliance on external partners and fintechs, outlining risk management approaches, governance structures, and regulatory expectations for managing increasingly complex third-party ecosystems.
Published 29 September 2023 - 61 pages
Analyses the growing reliance on external partners and fintechs, outlining risk management approaches, governance structures, and regulatory expectations for managing increasingly complex third-party ecosystems.
ESG in Banking: From Reporting Obligation to Strategic Lever
Published 16 October 2023 - 65 pages
Examines how ESG is evolving from compliance-driven reporting to a core strategic priority, influencing lending, investment decisions, and long-term value creation across the banking sector.
Published 16 October 2023 - 65 pages
Examines how ESG is evolving from compliance-driven reporting to a core strategic priority, influencing lending, investment decisions, and long-term value creation across the banking sector.
Customers, Competition & New Models
The Embedded Finance Shift: Banks at Risk of Disintermediation
Published 31 October 2023 - 71 pages
Explores how embedded finance is reshaping value chains, with non-bank players capturing customer relationships and revenue, forcing banks to rethink their role within broader digital ecosystems.
Published 31 October 2023 - 71 pages
Explores how embedded finance is reshaping value chains, with non-bank players capturing customer relationships and revenue, forcing banks to rethink their role within broader digital ecosystems.
Customer Experience in 2023: Why Personalisation Still Falls Short
Published 15 November 2023 - 57 pages
Analyses why banks continue to struggle with delivering true personalisation, despite significant investment, and outlines practical steps to improve customer engagement and lifetime value.
Published 15 November 2023 - 57 pages
Analyses why banks continue to struggle with delivering true personalisation, despite significant investment, and outlines practical steps to improve customer engagement and lifetime value.
Digital-Only Banks: Scaling Profitability Beyond Growth Metrics
Published 30 November 2023 - 63 pages
Examines the challenges digital-only banks face in achieving sustainable profitability, including cost structures, monetisation strategies, and competitive pressures from incumbent institutions.
Published 30 November 2023 - 63 pages
Examines the challenges digital-only banks face in achieving sustainable profitability, including cost structures, monetisation strategies, and competitive pressures from incumbent institutions.
SME Banking Reinvented: A New Frontier for Digital Leaders
Published 30 November 2023 - 59 pages
Explores how banks are transforming SME offerings through digital platforms, embedded services, and improved customer journeys, unlocking new growth opportunities in an underserved segment.
Published 30 November 2023 - 59 pages
Explores how banks are transforming SME offerings through digital platforms, embedded services, and improved customer journeys, unlocking new growth opportunities in an underserved segment.
For enquiries about accessing these reports or commissioning custom research, contact [email protected]