Customer Experience in 2023: Why Personalisation Still Falls Short
Why personalisation in banking still falls short of customer expectations in 2023, despite years of investment in data and analytics.
Reports
The Embedded Finance Shift: Banks at Risk of Disintermediation
Embedded finance is shifting value away from traditional banks. How platform-based distribution is creating disintermediation risks - and what incumbents can do about it.
ESG in Banking: From Reporting Obligation to Strategic Lever
ESG in banking is maturing from a reporting obligation into a strategic lever. How leading institutions are turning sustainability commitments into competitive advantage.
Third-Party Risk in the Age of Fintech Ecosystems
Fintech partnerships bring speed and innovation - but also third-party risk that most banks are not managing well. A practical assessment of ecosystem risk in 2023.
Operational Resilience: From Policy to Practice in Tier 1 Banks
Operational resilience is moving from policy to practice in tier 1 banks. How institutions are stress-testing, governing, and embedding resilience into day-to-day operations.
Regulatory Pressure Intensifies: Managing Compliance in a Fragmented World
Regulatory pressure is intensifying across jurisdictions, creating a fragmented compliance landscape. How banks are managing the growing burden without paralysing the business.
Generative AI in Banking: Early Use Cases and Emerging Risks
Early use cases for generative AI in banking are emerging alongside significant risks. A grounded assessment of where the technology adds value and where caution is warranted.
UK Considers Extending Bank Closure Rules to Business, Reports Telegraph
UK government considers extending bank branch closure rules to protect business customers, potentially slowing the pace of high street banking closures.
Swiss National Bank Reports $15 Billion Loss in Second Quarter
The Swiss National Bank reports a 5 billion loss in Q2 2023, driven by currency losses and declining bond valuations amid global monetary tightening.
Fraud, Risk and Machine Learning: The Next Battleground
Fraud detection and risk management are being transformed by machine learning. Where banks are gaining ground against financial crime - and where criminals are adapting faster.
Goldman Sachs Reports 58% Drop in Profits Amid Dealmaking Downturn
Goldman Sachs reports a 58% drop in quarterly profits as dealmaking activity slumps and the consumer lending retreat continues to weigh on results.
BofA Reports Surging Profit Driven by Interest Income and Investment Banking Gain
Bank of America reports surging profits driven by higher interest income and investment banking gains, outperforming expectations in Q2 2023.